If you need extra help with managing your energy account, we can add you to our Priority Services Register. If you or someone in your household is elderly, disabled or chronically sick, or if you have a speech, visual or hearing impairment we offer a range of services that will help.
Homes for Living.
Homes for Living is a scheme designed to support your mobility, wellbeing and independence, offering free and attractive home aids and equipment designed to give you more freedom in your home. We've secured Government funding and we're working in partnership with Invisible Creations® and Newcastle University.
If you are also worried about how money can have an impact on your mental health. We advise you to talk to our charity partner Mind.
Help paying your bills with Paylink.
We’ve partnered with Paylink, a company who specialise in helping customers to understand and take control of their finances. Set up an account and then follow the step-by-step process to create your personal budget. Paylink will let us know when you’ve created your budget and we’ll use this information to help and support you with an affordable payment plan tailored to your needs. We’ll also be able to let you know if you’re eligible for other financial support.
The measure from government provides £400 off electricity bills for domestic customers across England, Wales and Scotland. Known as the Energy Bills Support Scheme (EBSS) this money will be credited to customers accounts between 1 October 2022 and 31 March 2023. This money will not need to be paid back. There’s more information on our dedicated Energy Bills Support Scheme web page. The government has said that the EBSS will end 31 March 2023.
Other help available from 5 April 2023:
A £900 payment will be made to more than eight million low-income households who receive Universal Credit, tax credits, pension credit and other means-tested benefits. This is an increase from £650 for the last year. The first payment of £301 will be made in the spring, £300 in the autumn and a final £299 in the spring of 2024.
6 million households with disabilities will receive a £150 cost of living payment in the summer (same as 2022).
8 million pensioner households will receive £300 (same as 2022) during the winter of 2023-24.
Energy Price Guarantee.
The government has replaced Ofgem's price cap with an Energy Price Guarantee that sets the unit price that we can charge for your energy. So although your total bill will still be determined by how much energy you use, your prices won't rise by as much as previously expected under the price cap. Visit our dedicated web page for full details of the government's Energy Price Guarantee.
Warm Home Discount.
The Warm Home Discount is there to help those who are struggling to keep up with their energy payments. Customers on the scheme will get a one-off, annual discount of £150 (inclusive of VAT) on their electricity bill. It’s a scheme supported by the government and energy suppliers. The Warm Home Discount Scheme for 2022/23 is now open. If you live in England or Wales you don't need to apply anymore, however if you live in Scotland and think you're part of the Broader Group you'll need to apply. Find out if you're eligible for the Warm Home Discount.
Cold Weather Payment.
You may get a Cold Weather Payment if you’re getting certain benefits or support for mortgage interest. You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees celsius or below over 7 consecutive days.
You’ll get £25 for each 7 day period of very cold weather between 1 November 2022 and 31 March 2023.
Contact our Energy Specialists if you're having difficulty.
Our Energy Specialists are here to help if you're concerned about the impact of the price cap rise on your energy bills. If you're struggling to pay, please visit our help page to find out more about how we can support you.
The E.ON Next Community is a space for customers just like you, sharing their experiences to offer a helping hand. Find support or suggest your own unique topics, plus get involved in discussions of all the latest news. Join the conversation now.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
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The full Community Values can be viewed here
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