Rising bills help.

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The ongoing energy crises and the increase in the price cap by Ofgem in August 2022 has customers facing rising bills. We understand this impacts many of you and especially those that are vulnerable.

​​​​​​​This is why we wanted to reassure you that we are dedicated to helping you where we can. We have put together some helpful resources where you can access support from both us and the government.

E.ON Next Energy Fund.

The E.ON Next Energy Fund has been created to help our customers who are experiencing financial hardship and are struggling. There are two ways this fund can help and support you:
  • To help with paying your gas and electricity bills through grants.
  • To replace appliances such as a cooker, fridge, fridge-freezer or washing machine if yours is broken or in poor condition.


Find out if you’re eligible for the fund.

The Priority Services Register (PSR).

If you need extra help with managing your energy account, we can add you to our Priority Services Register. If you or someone in your household is elderly, disabled or chronically sick, or if you have a speech, visual or hearing impairment we offer a range of services that will help.

Homes for Living.

Homes for Living is a scheme designed to support your mobility, wellbeing and independence, offering free and attractive home aids and equipment designed to give you more freedom in your home. We've secured Government funding and we're working in partnership with Invisible Creations® and Newcastle University.

Find out if you are eligible for Homes for Living.

Debt-advice resources.

There are also external debt advice resources you can get through Citizens Advice and StepChange.

If you are also worried about how money can have an impact on your mental health. We advise you to talk to our charity partner Mind.

£400 Energy Bills Support Scheme.

The measure from government provides £400 off electricity bills for domestic customers across England, Wales and Scotland. Known as the Energy Bills Support Scheme (EBSS) this money will start to be credited to customers accounts from 1 October 2022. This money will not need to be paid back. There’s more information on our dedicated Energy Bills Support Scheme webpage.


Other help available:
  • A £150 non-repayable Council Tax Rebate payment for all households that are liable for Council Tax in Bands A-D in England.
  • A £650 payment will be made to more than eight million low-income households who receive Universal Credit, tax credits, pension credit and other means-tested benefits. The first payment of £326 started appearing in people's bank accounts from 14 July. To be eligible for the first instalment, people must have started a successful benefits claim by 25 May.
  • £144 million of discretionary funding for Local Authorities to support households who need support but are not eligible for the Council Tax Rebate. Further details to be announced.
  • The government is continuing with plans to expand eligibility for the Warm Home Discount and increase the rebate value to £150 each year (from £140). More detail will be published shortly in the government response to the consultation on this.



Contact our Energy Specialists if you're having difficulty.

Our Energy Specialists are here to help if you're concerned about the impact of the price cap rise on your energy bills. If you're struggling to pay, please visit our help page to find out more about how we can support you.

You can reach out to our Energy Specialists for personal advice on Facebook and Twitter. You can also find tried and tested energy saving tips over on our energy saving page.