Keep calm! Your life just became 100% easier! Well, in an energy sort of way 😆. Our app is here to make your energy less of a chore. Simpler and greener (with less paper!). So we set out to make sure the tools you use make your energy super simple.
Whether you're checking your latest bill, or using the in-app torch to help see your meter readings, our app will help you take control of your electricity and gas.
Plus, you can use the app to manage both your home and business energy accounts. Perfect for keeping everything simple.
You can now use Face ID or Touch ID login so you never have to worry about remembering your password again.
Set a new password if you’ve recently been moved over to us. (As long as you’re getting emails from us, the app is ready and waiting for you to use!)
Send in your meter readings – we’ve even got a handy in-app torch for those dark and dingy meter cupboards.
View and download your statements, as well as keep up to date, with your latest account balance.
Make payments easily.
Check your tariff details and renewal dates.
Manage your account information.
Opt in for notifications to get reminders when there’s something new to see, or if we need something from you.
Are you a Smart Pay As You Go customer?
Check your balance and top up when you need to.
Look through your top up history and get your payment code if needed.
Opt in for low balance alerts, straight to your phone
What’s coming next?
We’re also working tirelessly on more new features for the app to make your life that much simpler, so watch this space and be sure to keep your app up to date.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
​​​​​​​• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
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