Five things you should know about energy bills this October.
We’re working with our colleagues over at Energy UK to make sure that our customers are informed about the wider energy market volatility and how it affects them. A lot has happened over the last month with the government announcing a number of schemes to help people through the cost of living crisis.
It can be overwhelming to try and keep track of what scheme is which and how it will benefit customers, so Energy UK have highlighted the Top 5 things you need to know, which we’ve shared below:
Five things to know about energy bills this October
1: Prepare for “Meter Reading Day”.
Customers should check with their supplier for specific advice on giving a reading when the new higher prices start on 1 October 2022, as most suppliers will accept readings for a few days either side. Customers with a working smart meter (credit or prepayment) or on fixed-term tariffs, do not need to submit additional meter readings on or before 1 October, they’re done automatically.
We do! At E.ON Next you can read your meter and submit it anytime between 27 Sept and 5 Oct, it doesn’t have to be sent to us on 1 Oct. You can submit your readings on our website and app or contact us via email, WhatsApp, Twitter and Facebook. Learn how to read your meter on our dedicated web page.
2: £2,500 represents an average annual bill for a typical household paying by Direct Debit.
The government’s Energy Price Guarantee (EPG) limits the price per unit of gas or electricity that suppliers can charge customers, and the £2,500 figure represents the average annual use of a typical home paying by Direct Debit [Gas: 12,000 kWh, Elec: 2,900 kWh, 3 bedrooms, 2-3 people]. However the amount you pay depends on how much electricity or gas is actually used, so it could be higher or lower than this figure.
At E.ON Next we’re writing to all our customers to explain how the government’s EPG affects them. You don’t need to contact us, we will implement the changes automatically and make sure that our customers are protected by the EPG. Learn more on our dedicated Energy Price Guarantee web page.
3: Domestic customers will also receive the £400 EBSS, but will not receive the £400 in one go.
The payments will be split into instalments over six months with payments starting from October 2022 (£66 in October, £66 in November and £67 in each month from December 2022 to March 2023). Energy suppliers may pay the EBSS by reducing customers’ Direct Debit. It’s also important to note that the EBSS is applied to those who pay electricity bills.
That’s right, you’re still getting the £400 from the government’s EBSS. We’re working out the maths of how the EPG and the EBSS affects every customer individually and are writing to you to explain what this means. Learn more on our dedicated Energy Bills Support Scheme web page.
4: There is no need to contact energy suppliers about the Energy Bills Support Scheme or the Energy Price Guarantee.
For credit customers, the discounted tariff and EBSS discount will both be automatically applied from 1 October. It will show on people’s first bill from October, however the timing of this will vary depending on how often customers are billed.
Customers on prepayment meters will receive vouchers for the EBSS, and should ensure their details are up to date with their supplier in order to receive them. They can be claimed at Paypoint or Post Offices but check beforehand where these can be claimed, as it varies depending on the energy supplier. Any discounts to tariffs under the Energy Price Guarantee will be applied to prepayment customers automatically.
For E.ON Next prepayment customers these vouchers will only be redeemable at the Post Office, not at all top-up locations. If you want to check that your details are correct, log into your online customer dashboard on our website or app.
5: Beware of fraud.
There are scam messages and emails claiming that customers are ‘eligible for the energy bill rebate and need to apply’. As above, the government support packages are applied automatically – so any messages stating help in claiming the EBSS or EPG are fraudulent. People should contact their energy supplier if they’re in doubt and report any scams to Action Fraud. Look at Take-five for advice on how to spot fraudulent scams.
Stay safe. You don’t need to apply or submit anything to be eligible for the EBSS (£400) or the EPG. Both these government schemes will be implemented by us automatically. Don’t let the scammers win! If you receive a text or email that you’re not sure of… pause… and read our staying safe online page for advice.
The E.ON Next Community is a space for customers just like you, sharing their experiences to offer a helping hand. Find support or suggest your own unique topics, plus get involved in discussions of all the latest news. Join the conversation now.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.